Return & Refund Policy
At Fit My Battery, we are committed to delivering genuine products and reliable services.
This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are processed.
By placing an order on our website, you agree to the terms mentioned below.
1. Return Policy
Products purchased from fitmybattery.com can be returned only under specific conditions:
- The product is damaged or defective
- The wrong product has been delivered
- The product is not as described
📌 Return request must be raised within 24 hours of delivery or installation
Important Conditions:
- Product must be in original condition
- Product should not be misused or physically damaged by customer
- Only delivered items are eligible for return
2. Non-Returnable Items
Due to the nature of batteries, we do not accept returns in the following cases:
- Used or installed batteries (unless defective)
- Wrong product selected by the customer
- Damage caused after delivery
- Normal wear and tear
3. Replacement Policy
- Replacement will be provided only after inspection by our technician
- Replacement is subject to brand/manufacturer approval
- If the issue is verified, replacement will be arranged at no extra cost
4. Refund Policy
Refunds will be initiated only in the following cases:
- Product is out of stock and replacement is not possible
- Order cancelled before dispatch
- Payment deducted but order not confirmed
💳 Refund Process:
Refund will be made to the original payment method
⏱ Timeline:
Within 5–7 working days after approval
5. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once dispatched or installation is scheduled, cancellation may not be possible
6. Installation & Acceptance
- Free installation is provided (if applicable)
- Once installed, the product is considered accepted by the customer
- Post-installation issues will be handled under manufacturer warranty
7. Warranty Policy
- All batteries are covered under manufacturer warranty
- Warranty claims will follow brand guidelines
- Customers may need to visit authorized service centers
- We will assist in the warranty process if required
8. Charges & Deductions
- Delivery or service charges may be deducted if applicable
- No hidden charges will be applied
9. How to Request Return or Refund
To initiate a request, contact us:
📧 Email: fitmybattery@gmail.com
📞 Phone: +91 7838-242-242
Please provide:
- Order ID
- Issue description
- Images/videos (if required)
10. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.
